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Spark Rack Knowledgebase

Websites & Web Roots

Detailed customer guidance for hosted websites and web roots, including domains, aliases, document roots, index files, logs, application URLs, and website-level settings.

15 articles

Websites & Web Roots

Support article

Complete guide to Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This complete guide explains the full customer-facing lifecycle, the safest operating sequence, the checks that confirm success, and t

Support article

Where to find and manage hosted websites and web roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This navigation guide explains where the controls live, how list pages differ from detail pages, how to preserve context while saving,

Support article

How to configure hosted websites and web roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This procedure provides a careful start-to-finish workflow. It is written to reduce accidental changes, duplicate submissions, incompl

Support article

Verification checklist for Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This verification guide separates portal state, configuration state, and real-world behavior. A green status or successful save is use

Support article

Troubleshooting hosted websites and web roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This troubleshooting guide begins with scope and evidence instead of random changes. The goal is to isolate the failing layer, protect

Support article

Understanding Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This article explains the major concepts and relationships behind the feature so that labels, dates, statuses, identifiers, and depend

Support article

Websites & Web Roots: integrations and dependencies

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This integration guide explains how the feature interacts with adjacent account, billing, hosting, domain, DNS, security, and notifica

Support article

Best practices for Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. These operating practices are intended for routine customer administration. They favor least privilege, documented changes, tested rec

Support article

Security checklist for Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This security checklist focuses on identity, authorization, credential handling, change evidence, recovery readiness, and safe communi

Support article

Planning a change involving hosted websites and web roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. This planning guide helps define the goal, owner, scope, timing, dependencies, risk, success criteria, and rollback decision before th

Support article

What to include in a support request about Websites & Web Roots

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. A useful support request lets the assigned representative understand the target, reproduce the problem, see what changed, and distingu

Support article

Websites & Web Roots: frequently asked questions

This article is part of the Spark Rack Website Hosting knowledgebase and covers Websites & Web Roots. These frequently asked questions cover the decisions and failure patterns customers most often encounter. Each answer includes the pra