You can not create publicly available knowledgebase articles without creating a FREE CareID.

A Spark Rack CareID is our customers ability to help contribute to the knowledgebase. With a CareID, users are able to create knowledgebase articles, tag new or existing articles, or you can recommend topics you want others or Spark Rack Administrators to create. The need is there for a more comprehensive knowledgebase. Why not be a part of it?

How do I create a FREE CareID account?

To create a free CareID, navigate to our Customer Care Center and click on the link on the far right (grey box) titled “Create my FREE CareID now”, clicking this link will pop up a window with social media icons.

Choose your favorite social media platform and allow the requested permissions for login. Your CareID will be linked to your Facebook, Twitter, or other social media accounts.

Once you’ve logged in, you should see your CareID Toolbox on the right hand side of your screen. Now you have a registered CareID.